We provide you and your bike with the best possible service. Whether you need a simple adjustment or a full overhaul, our service experts are here to help.
Genesis is a full service shop offering anything from simple adjustments and accessory installations to full services, custom wheel builds, custom bike builds, suspension overhauls, and specialty service. Our full service packages are listed below. Estimates are always free, so bring your bike to us at any time and we will let you know what it needs to ensure you have the best possible cycling experience.
48 Hour Service!
At Genesis, we love our bikes and understand how much you miss yours when it is in the shop for service. With that in mind, our commitment is to complete service work in 48 hours or less from time of drop off. The only exceptions are when parts need to be special ordered or any unforeseen service-related issues that may cause our technicians to conact you and wait for a response.
Genesis is always closed on Tuesdays and Wednesdays. If Genesis is closed on days within 48 hours of when you drop your bike off for service, your repair will be completed at least 30 minutes before closing on the next day we are open. (Ex. Bikes dropped off on Monday will be completed no later than 7:30PM Thursday)
Meet Our Service Department!
With 14 years of experience in and around the NYC area, Jimmy joined us in 2011. Jimmy gained his experience at Woodmere Bicycle in Long Island, New York from 2001-2007.
He then headed to Wheelies Bike Shop in Medford, NJ and helped take the shop from a mobile repair shop to a brick and mortar location.
After joining Genesis in 2011, Jimmy also worked as Service Manager at Central Park Sight Seeing Bike Tours, overseeing three locations in lower Manhatten from 2013-2015.
Jimmy is also a Certified Bosch Ebike Technician and has completed a Park Tool Summit.
Lead Technician / Service Writer
Daniel joined Genesis in early 2019 with experience as service manager for Trek Bicycle Store of Mount Pleasant in Mount Pleasant, SC and Trek Store of Bethlehem in Bethlehem, PA.
Daniel has completed Trek Certified Service Expert Technician and Service Advisor courses in 2017 and 2018. He is also a certified Fox Racing Shocks technician and Bosch Ebike Techinician. He has earned every certification available through Shimano S-Tec.
Daniel enjoys working on his own bikes as well, including his Soma Saga touring bike, Trek Fuel EX 8 mountain bike, and Trek Crockett 7 cyclocross bike.