Service Department

We provide you and your bike with the best possible service. Whether you need a simple adjustment or a full overhaul, our service experts are here to help. 

Genesis is a full service shop offering anything from simple adjustments and accessory installations to full services, custom wheel builds, custom bike builds, suspension overhauls, and specialty service. Our full service packages are listed below. Estimates are always free, so bring your bike to us at any time and we will let you know what it needs to ensure you have the best possible cycling experience. 

Essential Service

$79.99


Adjust mechanical brakes front and rear

Adjust derailleurs front and rear

Minor truing of wheels 

Adjust headset and bottom bracket

Adjust hub bearings

Lube chain, cables, and pulleys

Check all fasteners

Proper tire inflation



Annual Comprehensive

$139.99

Our most popular service package!

Everything included in the Essential Service PLUS the following:

Removal of drivetrain components, cleaned in bioremediation parts wash tank

Hand-cleaning of entire bicycle

10% discount off any pair of tubes and tires for installation

10% discount off any hydraulic brake service of both front and rear




Elite Service 

$299.99

Your bike will love you

Everything included in the Annual Comprehensive Service PLUS the following:

 Installation of new Jagwire stainless steel shift and brake cables with pre-lubed housing

Overhaul hubs front and rear

10% discount off regular priced in-stock parts and accessories

10% discount off of regular price of any pair of tires and tubes purchased for installation

10% discount off of the regular price of hydraulic brake service of both front and rear brakes. 

Meet Our Service Department!


Jimmy Madden

Service Manager

With 14 years of experience in and around the NYC area, Jimmy joined us in 2011. Jimmy gained his experience at Woodmere Bicycle in Long Island, New York from 2001-2007.

He then headed to Wheelies Bike Shop in Medford, NJ and helped take the shop from a mobile repair shop to a brick and mortar location. 

After joining Genesis in 2011, Jimmy also worked as Service Manager at Central Park Sight Seeing Bike Tours, overseeing three locations in lower Manhatten from 2013-2015.   

Jimmy is also a Certified Bosch Ebike Technician and has completed a Park Tool Summit.


Daniel Grimm

Lead Technician / Service Writer

Daniel joined Genesis in early 2019 with experience as service manager for Trek Bicycle Store of Mount Pleasant in Mount Pleasant, SC and Trek Store of Bethlehem in Bethlehem, PA. 

Daniel has completed Trek Certified Service Expert Technician and Service Advisor courses in 2017 and 2018. He is also a certified Fox Racing Shocks technician and Bosch Ebike Techinician. He has earned every certification available through Shimano S-Tec.  

Daniel enjoys working on his own bikes as well, including his Soma Saga touring bike, Trek Fuel EX 8 mountain bike, and Trek Crockett 7 cyclocross bike.